Here’s an example of the structure of an NPS survey:
nps example
In addition to this metric indicating how satisfied customers are! it also serves to determine the chances of consumers recommending the brand to friends! family and other people close to them.
Remember that the consumer’s opinion is influenced by the experience they had with your solution brazil phone number library the service provided to them. This way! it is possible to evaluate what should be maintained and what needs to be improved to ensure customer loyalty and! consequently! the company’s revenue.
Also read : Digital Marketing Metrics: Everything You Need to Know
What are the Advantages of Using NPS?
NPS is one of the richest and easiest metrics to use when conducting customer satisfaction surveys and can design ideas: the collision of inspiration and strategy several benefits for your business. These include:
Easy to use
Any company! regardless of size or industry! can easily use NPS to measure customer be numbers globally and at each point of contact with the consumer.
is so easy that it allows the analysis of general aspects such as the consumer’s experience and how much they would recommend the brand to other people ! and specific aspects such as the consumer’s experience in relation to the service or services provided.
After evaluating these points! it is possible to closely monitor and have a more concrete perception of how satisfied your customers are.
Simple for everyone
Because it is an easy-to-apply survey ! NPS becomes simple both for customers who respond to the evaluation! as well as for managers! salespeople and anyone else who evaluates the results.
To make the process even simpler for those carrying out the assessment! the results can be compiled into a spreadsheet or NPS application tools to gain powerful insights.